Privacy Policy

1. Consent

By using our Website, you hereby consent to our Privacy Policy and agree to its terms.

2. Information We Collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

• Account Information: If you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
• Order and Checkout Data: When you purchase products, we collect transaction information, shipping address, billing address, and items ordered to process and deliver your cargo.
• Payment Processing: Your payment information is collected and processed securely by our third-party payment gateways (such as Stripe). We do not store or retain your full credit/debit card numbers on our servers.
• Direct Communications: If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

3. How We Use Your Information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our Website and e-commerce services
• Improve, personalize, and expand our Website
• Understand and analyze how you use our Website
• Develop new products, services, features, and functionality
• Process your transactions and arrange standard or freight shipping
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the Website, and for marketing and promotional purposes
• Send you emails, invoice confirmations, and shipment tracking numbers
• Find and prevent fraud and secure our web systems

4. Log Files

SUNCITY PALLETS LIQUIDATION STORE LLC follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

5. Cookies and Web Beacons

Like any other website, SUNCITY PALLETS LIQUIDATION STORE LLC uses “cookies.” These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

6. Third-Party Partners and Services

We share relevant data with trusted third-party service providers to perform functions on our behalf:

• Payment Gateways: We use Stripe for secure payment processing. Stripe handles card data in compliance with PCI-DSS standards.
• Logistics and Freight Carriers: Shipping and freight information is shared with LTL carriers, UPS, FedEx, or shipping forwarders to arrange delivery of liquidation pallets.
• Search and Analytics Providers: We utilize search indexers (such as Algolia) and analytics tools to index products and improve site navigation.

7. GDPR & CCPA Data Protection Rights

We want to ensure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

8. Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity. SUNCITY PALLETS LIQUIDATION STORE LLC does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

9. Security

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We utilize Secure Socket Layer (SSL) technology to encrypt data in transit. However, no electronic transmission over the internet or database storage is 100% secure, and we cannot guarantee its absolute safety.